Refund policy
Refund & Return Policy
At Bristle, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to applicable South African law.
Return Eligibility
To be eligible for a return, the product must:
- Be unused and in its original condition
- Be clean and free from damage caused by use
- Include its original packaging where applicable
- Be accompanied by your order number or proof of purchase
To request a return, please contact support@bristle.co.za with your order number and the reason for your request.
We may request photographs or additional information where necessary.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us at support@bristle.co.za as soon as reasonably possible.
Please provide your order number and photographs of the product and packaging where relevant so that we can assess the issue.
Change-of-Mind Returns
For eligible change-of-mind returns, the customer may be responsible for the cost of returning the product unless applicable law requires otherwise.
Returned products must be in a condition that allows them to be resold.
Refunds
Once a returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
This policy does not limit any rights or remedies available to you under applicable South African consumer protection laws.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team.
Email: support@bristle.co.za